Cancellation

Cancellation

Cancellation Policy:

  1. Customers have the flexibility to cancel an order free of charge before it is dispatched for shipping. No additional fees or costs will be incurred by the customer, except for electronic payment gateway fees in the case of online payments. To cancel an order, please contact us via email on info@sinbado.com , and our staff will assist you with the request.

  2. If Sinbado store has already dispatched the product and the shipping process has been initiated by the shipping company, the customer is responsible for the shipping cost associated with canceling the order, as well as covering electronic payment gateway fees. In such instances, the customer will receive the value of their purchases credited to their account for future transactions, and they are also responsible for the return shipping costs.

  3. The Sinbado store reserves the right to cancel any order at our discretion, and customers will be notified of the order cancellation in such cases.