ألية الإلغاء

Cancellation Mechanism

1. We allow the customer to cancel the order before it is dispatched for shipping free of charge, without the customer incurring any fees or costs except for the electronic payment gateway fees in case of online payment. This can be done by contacting us through WhatsApp service within Kuwait at 92211685, and our staff will provide appropriate assistance to handle the request.

2. If Sinbado store has already sent the product for shipping and the shipping company has initiated the shipping process, the customer bears the shipping cost to accept the cancellation of the order, in addition to covering the electronic payment gateway fees. The customer will receive the value of their purchases in their account for future purchasing, and they are responsible for the return shipping costs.

3. Sinbado store reserves the right to cancel any order for any reason at our discretion, and we will notify the customer of the order cancellation in such cases.